Welcome to ETS!
Accommodation search in Europe. Find a hotel room, pension, cottage, private accommodation in Central and Eastern Europe.
What stays can I order?
Types of accommodation
What do 1x2, 2x3+1 and +2 mean?
Stay for two
Minimum capacity
Discounts
Season and off-season
Dogs allowed
What is not included in the price
Information about the attractions in the surroundings of the accommodation
Reservations
Confirmation reservation - Advance Payment
Payment from Slovakia, Czech Republic, Poland, Hungary and Germany
Payment from other countries
Accommodation voucher - what is it for
Cancellation
Change in numbers of people to be accommodated
Start of stay
Problems during the stay
Damage to the equipment
Satisfaction of our customers
What stays can I order?
We do not provide one-night stays. During the summer and winter seasons seven nights are the minimum. Shorter stays are available only as the last minute stays (ordered two weeks or less prior to the start). You can take shorter stays in off-season period. Some facilities offer weekend stays (2 to 4 nights). The accommodation facilities providing such stays have a special weekend price and number of paid nights specified as minimum.
We have special prices for New Year's Eve stays. At that time, it is necessary to fulfil the capacity of the respective accommodation facility for 7 nights as minimum (huts, cottages and family boarding houses). The 50-100% increase of price is usual if compared to the winter-season prices.
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Cottages and apartments
- individual facilities for families and groups that want to be on their own in the accommodation facility - meals to be prepared in own kitchen with basic kitchen equipment,
- bedclothes are available, if not noted otherwise (please take towels with you).
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Family boarding house and apartement
- accommodation in a separate part of house - an owner lives there and other guests can be accommodated there - guests to be placed at separate floors, rooms have own sanitary equipment and kitchen with basic kitchen equipment,
- bedclothes are available, if not noted otherwise (please take towels with you).
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Hotels, boarding houses, bungalows and spa facilities
- facilities provide board; the bungalows are similar to huts, there are more of them in the grounds, catering establishment nearby).
What do 1x2, 2x3+1 and +2 mean?
It is one two-bed room, two three-bed rooms with an extra bed as well as two extra beds located usually in the living room or in the kitchen.
Stay for two
The accommodation facilities sold as individual rooms are good for smaller groups and couples (family boarding houses, boarding houses and hotels). A couple may also buy a hut or cottage, however, they will pay for its minimum capacity.
Minimum capacity
Minimum capacity of the accommodation facility (huts and cottages in particular) is a minimum number of beds to be paid by a customer (full price for adult person). Usual price is paid for each bed exceeding the minimum capacity.
Discounts
We have several discounts that are specified in the price list: off-season discounts, last minute discounts (week-long stays a stay ordered less than 2 weeks prior to the start of stay), 2-week stays discounts and children discounts. Children discounts in huts and cottages apply after exceeding of minimum capacity.
Season and off-season
July to August is a summer season, December to end of April is usually a winter season (including Easter). May to June and September is a summer off-season, October to November is a winter off-season. Some accommodation facilities have different time specifications of their seasons.
Dogs allowed
Please inform us in advance if you plan to take your dog with you. Some accommodation facilities take a charge for a dog, some accommodate them free of charge, however, some facilities do not permit dogs at all. Avoid situations when a landlord is informed about a dog or another pet at the start of your stay.
What is not included in the price
Usually, local recreational fee and additional fees are not included (garage, sauna, massages, fitness centre, swimming pool, etc.). Such fees are charged in several ways, we cannot always include it into its price.
Information about the attractions in the surroundings of the accommodation
Beside information about accommodations, we try to provide information about the places of potential interest in the surroundings as well. Unfortunately, it is not always possible to keep this information up-to-date. This information is provided as it is, without any guarantee of accuracy, and cannot be a cause for a complaint. Therefore we advise our clients to check such information in travel guides etc.
Reservations
You can reserve accommodations through the internet reservation system. Please provide the following information:
- exact date of your stay,
- exact number of persons,
- a list of preferred accommodation facilities in order of your preference.
We check the dates and will contact you within two working days to agree on the terms and payment.
Confirmation reservation - Advance Payment
Advance payment is paid after the confirmation of your reservation. Usually, it is 65% of the total price for huts, cottages and family boarding houses, some boarding houses and hotels require a 100% advance payment.
Advance payment should be paid within two working days. Be aware that the payment sent by ordinary mail or bank transfer will not come to us in two-day time, even if made in time. To avoid cancellation of your reservation, please send your payment voucher to us by fax - it is the only way how we can assure that your payment was sent and reservation is relevant (if fax is not available at home, work or friends, post offices have fax service). Put your name or order number at the fax message to help us to identify your payment.
Once the payment voucher is received, we issue and send your accommodation voucher containing all information necessary for your stay.
If the advance payment does not cover the total price for the stay, the remaining sum will be paid at the start of stay to the landlord.
Payment from Slovakia, Czech Republic, Poland, Hungary, Germany
To minimize the bank fees, customers in Slovakia, Czech Republic, Poland, Hungary and Germany have the possibility to transfer/deposit the payment directly to our local bank account in the respective country.
We accept international wire transfers and payments by credit card (VISA, MasterCard, American Express and Diner's Club).
Accommodation voucher - what is it for
Being submitted to you after the payment of advance payment, an accommodation voucher is a confirmation of conditions of your stay. It contains the name and address of accommodation facility, and contact to the provider of the accommodation facility. Please check your travel voucher, if there is any incorrect information, please contact us not later than within seven days. Mistakes found later cannot be accepted as a complaint. Take your accommodation voucher with you and show it to your landlord. You will receive the keys from the object from the owner at the arrival.
Cancellation
In exceptional cases (e.g. illness or another serious reason), a paid stay can be canceled. Thanks to the system of cancellation fees specified in detail on your accommodation voucher, we can pay you back a part of the advance payment. The advance payment paid back depends on the date of cancellation:
- more than 60 days prior to the start of stay: cancellation fee is 25% from the total price,
- more than 30 days prior to the start of stay: cancellation fee is 40% from the total price,
- more than 10 days prior to the start of stay: cancellation fee is 50% from the total price,
- up to 10 days prior to the start of stay: cancellation fee is 65% from the total price.
In case of your interest we can provide you insurance for case of cancellation of your stay due to health reasons (Warning: To take out insurance is possible only at making the downpayment, therefore please inquire in advance.).
Cancellation of stay must be agreed with our manager. Please call us and send also a written cancellation (by e-mail), state your name, address, number of your accommodation voucher, starting date of your stay, date of cancellation made by phone and name of manager who has accepted your cancellation in your cancellation request. Then, we will issue a cancellation confirmation and send it to you together with the advance payment you are entitled for.
Change in numbers of people to be accommodated
Your accommodation voucher is issued for a precise number of persons. The number of persons stated in the accommodation voucher cannot be exceeded without mutual agreement even if some huts, cottages and family boarding houses have flexible capacity. However, it is not possible to exceed the overall capacity of the accommodation facility. If the overall capacity or capacity stated in the accommodation capacities is exceeded without our approval or approval of the owner, the landlord is entitled to refuse accommodation. It is not permitted to exceed the number of accommodated persons during your stay without prior approval of respective entities.
Start of stay
The stay's check-in starts after 02:00 PM, checkout ends at 10:0 AM. Call your landlord several days before and agree on your check-in hour. (It does not apply to bungalows, boarding houses and hotels.) Agree upon a meeting place with your landlord if you stay in a hut or cottage and avoid possible misunderstandings.
Problems during the stay
If any problem appears at the check-in or during your stay, please contact us immediately. Majority of such problems can be resolved by discussion with landlord. We operates a 24-hour call center for such situations. If your landlord did not provide services corresponding to our information, you are entitled to claim the services. You can claim the services if you call us immediately after the detection of such defect and write down a record of complaint (write all actual defects that you have noticed). The record of complaint should be signed by both parties (customer and landlord). It is necessary to present the suggestion for complaint procedure 14 days after the end of stay at the latest.
Damage to the equipment
Customer is obliged to hand over the accommodation facility free of any damages. The landlord (in particular owners of huts, cottages, or family boarding houses) has right to require a deposit for the case of damage that will be returned to you at the end of your stay if equipment remains undamaged. You will be informed about the amount of deposit before start of your stay.
Satisfaction of our customers
Satisfaction of our customers is our commitment and therefore we employ a strict control system in our work. Your landlord issues and fills in a take-over protocol and sends it to us at the end of your stay. We usually contact our customers during their stays. We are happy to receive any opinion and comment, which are the cheapest resource of information necessary for improvement of our services.